Governance
Information related to the board of directors can be found on the 'Investment Information-Governance-Board of Directors' section of the company's website.
1. Compliance
Compliance
|
|
Unit |
2020 |
2021 |
2022 |
Self inspection |
Target personnel |
Persons |
5,270 |
4,919 |
4,433 |
Inspection rate |
% |
98.3 |
98.2 |
98.3 |
Advice |
Total |
Cases |
1,466 |
1,730 |
1,707 |
Compliance |
365 |
606 |
536 |
Legal |
1,101 |
1,124 |
1,171 |
Training |
CL, CM, CA1) |
Hr |
1,139 |
1,144 |
1,311 |
By job grade |
10,206 |
294 |
4,592 |
By devision |
33,387 |
34,189 |
30,965 |
Anti-corruption |
22,152 |
8,714 |
10,080 |
Other special trainings2) |
597 |
425 |
113 |
External Seminar and Conference |
109 |
153 |
153 |
- 1)It means a compliance leader consisting of a team manager (executive), manager (department head), and person in charge (executive)
- 2)Training conducted when applications are made in the field or when there are pending issues
2. Quality management
[ Welding defect rate
(structure, piping) ]
[ Inspection Acceptance Rate
(Process, Mechanical completion) ]
[ Punch1) ]
- 1)Improvement requests received from the customers
[ COPQ2) ]
Customer Satisfaction
|
|
Unit |
2020 |
2021 |
2022 |
Customer Satisfaction Assessment1) |
Points |
Points |
67.1 |
72.8 |
66.0 |
No. of customer company received |
Companies |
19 |
18 |
16 |
Response to customer complaints |
No. of claims received |
Cases |
10,433 |
11,991 |
9,717 |
Average action time against claims2) |
Days |
49 |
48 |
41 |
- 1)This is the result of a survey of customers residing in our company, and the questions consist of design/production, equipment,
safety, and satisfaction with welfare support Changes to survey criteria in 2022 (expanding survey responses)
- 2)The period of time it takes to prepare materials, ship, replace, and verify engineers for claims arising after delivery
3. R&D Innovation
R&D Innovation
|
Unit |
2020 |
2021 |
2022 |
R&D cost |
KRW million |
50,222 |
51,577 |
61,598 |
|
CAPEX |
6,342 |
10,239 |
7,800 |
|
OPEX |
43,880 |
41,338 |
53,798 |
|
Compared revenues |
% |
0.7 |
0.8 |
1.0 |
Number of R&D personnel |
명 |
338 |
338 |
370 |
Intellectual property rights1) |
Cases |
189 |
101 |
285 |
|
Patent |
168 |
97 |
250 |
|
Utility Model |
5 |
2 |
6 |
|
Design |
8 |
0 |
21 |
|
Trademark and software copyright |
8 |
2 |
8 |
- 1)Based on the number of registrations
4. Information protection and security
정보보호 및 보안
|
Unit |
2020 |
2021 |
2022 |
Business continuity/Contingent risk response test |
Cases |
2 |
2 |
2 |
|
DDoS attack dissemination training |
1 |
1 |
1 |
|
DR disaster recovery training |
1 |
1 |
1 |
External inspection and vulnerability analysis |
Cases |
25 |
43 |
44 |
|
External system Security inspection |
회 |
21 |
36 |
33 |
|
- Regular security inspection on integrated security center website |
1 |
1 |
1 |
|
- Automatic detection and inspection of security vulnerabilities on SHI website |
12 |
12 |
12 |
|
- Security inspection on mobile applications/web application |
Always |
Always |
Always |
|
- Security inspection before applying modification/adding in mobile applications/web applications |
8 |
23 |
20 |
|
Internal system Security inspection |
회 |
4 |
7 |
11 |
|
- Regular security inspection on internal system holding private information |
1 |
1 |
1 |
|
- Security inspection on internal applications |
Always |
Always |
Always |
|
- Inspection on internal applications before applying/adding modification |
3 |
6 |
10 |